Rerurn & Refund Policy
RETURN & REFUND POLICY:
Heroes.P must receive the merchandise within 15 days from the date of delivery. (You may find this date on the order confirmation sheet included in your shipment). If your return is received after 15 days of the date of delivery, it will be returned to sender unless you receive authorization from the customer service team for a late return. With this being said, WE ARE FLEXIBLE. Please don’t hesitate to contact the customer service team at Contact Us
Heroes.P is not responsible for return shipping cost on any returns or exchanges unless the fault is ours. If this occurs, in order to provide you with a return label you must Contact Us with your order number and an explanation of the issue.
ALL RETURNS MUST:
- NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED
- Have ALL tags attached
- We cannot accept returns that smell like cigarette smoke, have animal hair on them, or show any wear or tear
- ALL returns MUST be in the original packaging
- Include a note with your Name, Order Number, and Instructions for your return/exchange (otherwise you'll automatically be issued an Heroes.P gift card)
If your return is not received by the appropriate date then it will not be accepted. We recommend you use a shipping service with tracking and/or insurance, as this will provide you with evidence of the return in the event that your package is lost in transit. Without tracking, the Heroes.P is not responsible for lost or missing returns. If return tracking shows that your item was shipped before the 14-day deadline, your return will be accepted.
RETURNS OR EXCHANGES SHOULD BE SENT TO:
Moshav Givet Nili
*Please include the original shipping label or note with your FULL NAME, ORDER NUMBER, and WHAT WE CAN DO TO HELP (exchange or return). You will be notified when your return is processed via an email to the email address provided during the transaction.
Footwear must be returned exactly the way it was shipped to you: with the shoes in their original, undamaged shoe box, all packaged within a larger shipping box. Damages to or omission of the original shoe box from your return will result in your return not being accepted.
WRONG, DAMAGED OR DEFECTIVE ITEMS:
If you received the wrong product from Heroes.P, or if it arrives defective or damaged in transit, please Contact Us within 7 days of receipt so we can resolve the problem. In these rare cases, Heroes.P will pay return shipping and provide a cash refund if requested.
Give us a shout… we’re here to help! If you need a different size or changed your mind on the style and you are interested in returning an item in exchange for something else on the site Contact Us and we'll be glad to help you exchange your purchase or issue a store credit.